A Note on International Orders
When purchasing from vertu.com for delivery, you are considered the “Importer of Record”. You are therefore responsible for assuring the product can be lawfully imported into the destination country and for paying all duties, taxes, and other charges levied by your country's customs authority.
These charges are separate from the payment you make to VERTU for the product and shipping and are your sole responsibility.
What Are These Charges?
Import Duty / Tariff: This is a tax collected on goods entering a country. The rate varies significantly by country and by the specific product's HS Code. It is typically calculated as a percentage of the customs value (the “CIF value,” which includes the product price, insurance, and shipping costs).
Value-Added Tax (VAT) / Goods and Services Tax (GST): This is a consumption tax applied to goods and services that is collected at the border during importation. The rate is set by the destination country. It is usually calculated on the total of the CIF value plus any applicable import duty.
The Payment Process
The shipping carrier (e.g., DHL, FedEx) will act as the customs broker to clear your shipment. They will typically pay the required customs charges on your behalf to expedite the process and will then invoice you directly for these charges. Payment of this invoice to the carrier is required before or upon delivery of your order.
Reference Table of Estimated Rates
The table below provides ESTIMATES ONLY for reference purposes. These rates are subject to change without notice and the final amount is determined solely by the local customs authority upon importation.
We strongly recommend you contact your local customs office for the most accurate and up-to-date information.
| Country/Region | Estimated Import Duty | Standard VAT / GST Rate |
|---|---|---|
| 🇦🇪 AE (UAE) | ~5% | 5% |
| 🇦🇹 AT (Austria) | 0% - 17% | 20% |
| 🇦🇺 AU (Australia) | 0% - 5% | 10% |
| 🇧🇪 BE (Belgium) | 0% - 17% | 21% |
| 🇧🇬 BG (Bulgaria) | 0% - 17% | 20% |
| 🇧🇷 BR (Brazil) | 15% - 35% | Varies (17% - 25%) |
| 🇨🇦 CA (Canada) | 0% - 8% | 5% - 15% |
| 🇨🇭 CH (Switzerland) | Varies | 8.1% |
| 🇨🇱 CL (Chile) | ~6% | 19% |
| 🇨🇴 CO (Colombia) | 0% - 15% | 19% |
| 🇨🇷 CR (Costa Rica) | 0% - 15% | 13% |
| 🇨🇿 CZ (Czech Rep.) | 0% - 17% | 21% |
| 🇩🇪 DE (Germany) | 0% - 17% | 19% |
| 🇩🇰 DK (Denmark) | 0% - 17% | 25% |
| 🇩🇴 DO (Dom. Rep.) | 0% - 20% | 18% |
| 🇪🇨 EC (Ecuador) | 5% - 40% | 15% |
| 🇪🇪 EE (Estonia) | 0% - 17% | 24% |
| 🇪🇬 EG (Egypt) | 5% - 60% | 14% |
| 🇫🇮 FI (Finland) | 0% - 17% | 25.5% |
| 🇫🇷 FR (France) | 0% - 17% | 20% |
| 🇬🇧 GB (United Kingdom) | 0% - 17% | 20% |
| 🇬🇷 GR (Greece) | 0% - 17% | 24% |
| 🇮🇩 ID (Indonesia) | 0% - 20% | 11% |
| 🇮🇪 IE (Ireland) | 0% - 17% | 23% |
| 🇮🇱 IL (Israel) | 0% - 12% | 18% |
| 🇮🇳 IN (India) | 10% - 25% | 18% |
| 🇮🇸 IS (Iceland) | 0% - 10% | 24% |
| 🇮🇹 IT (Italy) | 0% - 17% | 22% |
| 🇯🇵 JP (Japan) | 0% - 8% | 10% |
| 🇰🇭 KH (Cambodia) | 7% - 15% | 10% |
| 🇰🇷 KR (South Korea) | 0% - 13% | 10% |
| 🇱🇰 LK (Sri Lanka) | 0% - 30% | 18% |
| 🇱🇺 LU (Luxembourg) | 0% - 17% | 17% |
| 🇲🇦 MA (Morocco) | 2.5% - 40% | 20% |
| 🇻🇳 VN (Vietnam) | 0% - 25% | 8% |
Refusal to Pay Customs Fees
If you refuse to accept the shipment due to non-payment of customs charges, you will be responsible for the original shipping costs, plus the cost of returning the package to us. These costs will be deducted from your merchandise refund.
We appreciate your understanding.